Starting high school can feel confusing for families. The building is bigger. The rules are different. The words and systems may be new. It’s normal to not know what to ask.
This guide gives families simple questions to help them understand how the school works and how to support their student.
Tip: Bring this list to open house, orientation, or your first call to the school.
About the School Day
Understanding the daily routine helps families plan and reduce stress.
Ask the school:
What time does school start and end each day?
How many classes does my student have?
How long are class periods?
How much time do students have between classes?
What happens if a student is late to class?
About Classes and Grades
High school grades matter more than middle school grades.
Ask the school:
How are grades calculated?
How often are grades updated?
How can families check grades online?
What happens if a student is failing a class?
Are there tutoring or extra help options?
About Homework and Studying
Homework expectations often increase in high school.
Ask the school:
How much homework should students expect each night?
Do teachers use planners or online systems?
How can families help without doing the work for the student?
Who should students talk to if homework feels overwhelming?
About Attendance and Tardies
Attendance rules are often stricter in high school.
Ask the school:
How many absences are allowed?
What counts as an excused absence?
What happens if a student is late often?
Who should families contact when a student is absent?
About Behavior and Discipline
Knowing expectations ahead of time prevents problems.
Ask the school:
What behaviors are expected of students?
What happens if a student breaks a rule?
How does the school handle dress code issues?
How are families notified about discipline concerns?
About Safety
Families want to know their student is safe.
Ask the school:
What safety procedures are in place?
How does the school handle emergencies?
Who should students go to if they feel unsafe?
How can families get safety updates?
About Support and Help
High school students need support in many ways.
Ask the school:
Who is my student’s school counselor?
How do students ask for help with classes or stress?
What mental health supports are available?
What should families do if they are worried about their student?
About Activities and Belonging
Being involved helps students feel connected.
Ask the school:
What clubs, sports, or activities are available?
When and how do students sign up?
Is transportation available after activities?
Who can help my student find something they enjoy?
About Family Communication
Clear communication helps everyone stay on track.
Ask the school:
How does the school communicate with families?
Who should families contact with questions?
How can families stay informed about events and deadlines?
It’s Okay to Ask
There are no “wrong” questions. High school is new for families too. Schools expect questions and want families to feel informed.
Asking questions early helps families:
Feel more confident
Support their student better
Build a strong partnership with the school